22 July 2011
29 April 2011
04 April 2011
16 July 2010
It has been a busy week for Reputation damage stories, but they are not all the same. Let’s take just three of them: Ryanair, Goldman Sachs and Apple. Read more »
23 June 2010
The emotive image of the BP crisis is a helpless pelican covered in oil, yet the event that gave rise to the oil spill was a Black Swan event: low probability but high impact. If multi-national corporations the size of BP and Toyota can suffer expensive and corrosive reputation damage, what can other smaller businesses learn from their experience? Read more »
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