16 July 2010
It has been a busy week for Reputation damage stories, but they are not all the same. Let’s take just three of them: Ryanair, Goldman Sachs and Apple. Read more »
23 June 2010
The emotive image of the BP crisis is a helpless pelican covered in oil, yet the event that gave rise to the oil spill was a Black Swan event: low probability but high impact. If multi-national corporations the size of BP and Toyota can suffer expensive and corrosive reputation damage, what can other smaller businesses learn from their experience? Read more »
04 June 2010
The beginning of June is not normally considered the ‘silly season’, but an editorial piece in the London free paper ‘City AM’ made me think twice. The editor drew attention to the poor international reputation of UK plc through three well chosen corporate giants: BP, BA and Prudential: ‘British Petroleum, whose inability to stem the spill off the US coast is now in the realm of the preposterous: British Airways, which is being crippled by the actions of a minority of deluded and self-destructive strikers; and the Prudential, which is desperately trying to negotiate a cheaper price for AIA or face a humiliating rejection from its shareholders’. Read more »
21 May 2010
Lord Triesman has clearly had a torrid time since talking of referee bribery at the forthcoming World Cup. There has been much talk in the press about damage to reputation but whose reputation do we mean? Read more »
14 May 2010
Two global corporations with previously good reputations have succumbed within recent months to serious reputation damage. One an oil giant and the other a motor manufacturer, each has managed to drive down share value and destroy investor confidence, while at the same time believing itself a victim. What can be learnt from comparing the two stories? Read more »
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